flightmum











{May 1, 2013}   Tight connection

Last week, I was working my last flight of the night.  It was a full flight,  of course.

One of the flight attendants noticed that the very first passenger to board,  put her two carry-on bags in the overhead bins at row one, in business class, and then continued walking towards the back of the aircraft. I rushed over to the passenger to confront her.

Excuse me. Are these your bags?

Yes they are.

You have to move them.

Well, I have a tight connection upon arrival.

I understand, but there is plenty of overhead space at row 15 where you are sitting.

Well, I am frequent flyer and I do this all the time.

But, surely you don’t expect the passengers at row one to stow their bags at row 15?

Well, I tried to get upgraded but it was full.

You NEED to move your bags. I will help you.

(We walk over to her row with both her bags. She continues arguing with me.)

I will show you my boarding card. I have a VERY TIGHT connection.

You only have 16 minutes to make your connection. That’s not even a legal connection. It’s impossible. You are never going to make it.

I do it all the time. Just watch me!

Well, if you’ll excuse me, I’d like to try to get this flight out on time, if that’s okay with you.

I stormed to the front of the aircraft in disbelief. It made no sense! If the passenger placed her bags above her seat vs at row one…how is that saving her time? She is not going to make her connection anyway!

We continued boarding our full flight and shut the aircraft door on time. As I closed the business class overhead bins, I noticed there were some empty spots in them after all, which is HIGHLY unusual. But, nevertheless, rules are rules and that passenger was not in the right to place her bags up there without asking first.

The captain made an announcement that we would be 10 minutes late pushing from the gate due to weather delays.

The other flight attendant spoke to this woman and the woman had explained that she had put her bags at row one because her plan was to be the first one off the aircraft. She she’d get up, rush to front and then get her bags. But if she had to retrieve her bags at her row, then she would NOT be the first passenger off. Also, she had been at meeting that ran late and she was suppose to have been  on an earlier flight, which would have giving her an hour sixteen to make her connection instead. The passenger also said to the flight attendant that sometimes the purser makes an announcement to let her off first due to her tight connection.

At least I understand the passenger’s reasoning, but it still does not excuse her selfish actions or her rudeness.

Anyways, after take-off, I decide to play nice and ask the pilots to inquire about her connecting flight to see whether it is on time or not. They inform me that it is. In fact, we will be landing five minutes after it leaves.

I go see the passenger and inform her that I checked with the pilots and unfortunately, we will be landing five minutes after her other flight takes off, so she will be misconnecting. But, she should speak to the passenger agent upon deplaning and they will be able to put her on the next flight that leaves an hour and a half later.

As we are deplaning, the passenger sees me and says: You people were NOT helpful AT ALL!

I answered with a jaw drop.

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